Privacy Policy

Last Updated: 1st January 2026

  1. Introduction Welcome to Level Two. We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our website at www.unlockleveltwo.com (regardless of where you visit it from) or interact with our agency, and tell you about your privacy rights and how the law protects you.
  1. Who We Are [Agency Name] is the data controller and is responsible for your personal data (collectively referred to as "the Agency", "we", "us", or "our" in this policy).

If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us using the details below:

Full name of legal entity: L2 Digital Limited

Email address: hello@ltwo.co.uk

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

  1. The Data We Collect About You Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

Identity Data: Includes first name, last name, username, or similar identifier, and title.

Contact Data: Includes billing address, company address, email address, and telephone numbers.

Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

Usage Data: Includes information about how you use our website, products, and services.

Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties, and your communication preferences.

  1. How Is Your Personal Data Collected? We use different methods to collect data from and about you, including through:

Direct interactions: You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email, or otherwise (e.g., when you request a proposal, subscribe to our newsletter, or contact us through our website).

Automated technologies or interactions: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. Please see our [Link to Cookie Policy] for further details.

Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources (e.g., analytics providers like Google, or Identity and Contact Data from publicly available sources such as Companies House or LinkedIn).

  1. How We Use Your Personal Data We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., to provide you with advertising services).

Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party), and your interests and fundamental rights do not override those interests (e.g., for running our business, direct B2B marketing, provision of administration and IT services).

Legal Obligation: Where we need to comply with a legal obligation.

Consent: Generally, we do not rely on consent as a legal basis for processing your personal data, except where we send third-party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

  1. Disclosures of Your Personal Data We may share your personal data with the parties set out below for the purposes outlined in Section 5:

Service Providers: Acting as processors based in the UK or EEA who provide IT and system administration services, CRM software, and email marketing platforms.

Professional Advisers: Acting as processors or joint controllers, including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

HM Revenue & Customs, Regulators, and other Authorities: Acting as processors or joint controllers based in the UK who require reporting of processing activities in certain circumstances.

  1. International Transfers Some of our external third parties are based outside the UK, so their processing of your personal data will involve a transfer of data outside the UK.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.

Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK (such as the International Data Transfer Agreement or Addendum).

  1. Data Security & Retention We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes.

  1. Your Legal Rights Under certain circumstances, you have rights under UK data protection laws in relation to your personal data. You have the right to:

Request access to your personal data (commonly known as a "data subject access request").

Request correction of the personal data that we hold about you.

Request erasure of your personal data.

Object to processing of your personal data where we are relying on a legitimate interest.

Request restriction of processing of your personal data.

Request the transfer of your personal data to you or to a third party.

Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us at hello@ltwo.co.uk